Cancellation and Refund Policy

GENERAL:

1. If you place an order electronically through the website you are using, you will be deemed to have accepted the pre-information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law on Consumer Protection No. 6502, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other applicable laws regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are product shipment expenses, will be paid by the buyers.

4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with a warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. If it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons after the product is delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 days, with the shipping cost belonging to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer is notified. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee is paid back in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product price is refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The Buyer will inspect the goods/services subject to the contract before taking delivery; will not accept damaged or defective goods/services such as dents, breaks, torn packaging, etc. from the shipping company. The delivered goods/services will be deemed to be undamaged and sound. The BUYER is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without any legal or criminal liability and without any justification, provided that the SELLER is notified through the contact information below within 14 (fourteen) days from the date of delivery of the product purchased to himself or to the person/organization at the address he indicated.

12. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Nida Elektronik Ticaret Ltd. Şti.

ADDRESS: Çavuş Mh Kıyı Sk. 5/1 Apt. Şile/İstanbul

EMAIL: info@nidasafety.com

TEL: +90 5425545608

 

PERIOD OF RIGHT OF WITHDRAWAL:

13. If the product purchased by the Buyer is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the right of withdrawal period expires. The Buyer has been informed about the right of withdrawal in Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the conditions of withdrawal.

14. The expenses arising from the exercise of the right of withdrawal belong to the SELLER.

15. To exercise the right of withdrawal, it is mandatory to notify the SELLER in writing or by the relevant method via registered mail, fax, e-mail, or the method notified by the SELLER within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.

EXERCISE OF RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns for which invoices are issued in the name of corporations cannot be completed unless a RETURN INVOICE is issued.)

17. The return form, the box, packaging, and if any, standard accessories of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to refund the total amount and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification, and to take back the goods within 20 days.

19. If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to his fault. However, the BUYER is not responsible for changes and deterioration that occur due to the proper use of the goods or product within the right of withdrawal period.

20. If the campaign limit amount organized by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. Products prepared in line with the BUYER's wishes or explicit personal needs and not suitable for return, such as underwear bottoms, swimwear bottoms, makeup products, disposable products, goods that are in danger of spoiling quickly or whose expiration date is likely to pass, products whose packaging has been opened by the BUYER after delivery and are not suitable for return for health and hygiene reasons, products that mix with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, except for those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, is not possible according to the Regulation. In addition, it is not possible to exercise the right of withdrawal for services whose performance has started with the consumer's consent before the right of withdrawal period expires, according to the Regulation.

22. For cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must not be opened, tried, damaged, or used.

23. According to the following distance sales regulation; products for which the right of withdrawal cannot be used:

  • Contracts relating to goods prepared in accordance with the consumer's wishes or personal needs.

  • Contracts for the delivery of goods that are perishable or whose expiration date may pass.

  • Contracts for the delivery of goods from which protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene reasons.

  • Contracts relating to goods that mix with other products after delivery and cannot be separated due to their nature.

  • Contracts for books, digital content, and computer consumables presented in a tangible medium, if the packaging, tape, seal, package, or other protective elements have been opened after delivery of the goods.

  • Contracts relating to accommodation, goods transport, car rental, food and beverage supply, and leisure activities for entertainment or recreation that must be performed on a specific date or period.

  • Contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24. If the BUYER defaults when making payments with a credit card, he accepts, declares, and undertakes that he will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the resulting expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults on his debt, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

25. You can make payments by Bank Transfer or EFT (Electronic Funds Transfer) to our QNB account (TL) with IBAN number TR12 0011 1000 0000 0094 0298 61.

26. You can benefit from online single payment or online installment options with your credit cards through our website. For your online payments, the amount will be charged from your credit card at the end of your order.