Frequently Asked Questions

Select your size/options on the product page and add to cart. On the cart page, click “Proceed to Checkout” and enter your delivery and payment information. You can also order without being a member.

Yes. When your order is confirmed, an order summary and number will be sent to the email address you provided. Tracking information will also be sent when the order is shipped.

No, you can shop as a guest. However, membership offers advantages for order tracking, quick reordering, and saved addresses.

Yes. An invoice is issued for all orders; for a corporate (company) invoice, simply enter your company/tax information during the payment step. For bulk/project-based purchases, you can contact our customer service.

You can request a cancellation or change by contacting our customer service before your order is shipped. For orders that have already been shipped, the return procedure applies.

In-stock products are delivered to cargo within 1–3 business days.

We ship with Sürat Kargo and Yurtiçi Kargo.

Shipping is free for orders 2,000 ₺ and above. For orders below this amount, a standard shipping fee applies.

When your order is shipped, your tracking number will be sent via email; you can track your shipment instantly on the website of the relevant shipping company.

We fulfill shipping requests for Turkey, Europe, and globally. Please contact our customer service for international order processes, fees, and delivery times.

After being handed over to cargo, delivery usually occurs within the standard timeframe of the shipping company (1–3 business days domestically), depending on your region.

You have the right to return the product within 14 days from the date you received it.

The return shipping fee is covered by our brand (Nida Safety).

Products that are not suitable for return for health and hygiene reasons, such as masks, respiratory filters, and earplugs, are excluded from returns if their packaging has been opened, if they have been tried on, or used. Other products can be returned unused, in their original packaging, with labels and invoice, and in a resalable condition.

Contact our customer service with your order number; return approval and shipping instructions will be provided by us.

Once your return request is approved, your refund will be processed via the original payment method within a maximum of 10 days. For credit card refunds, it may take 2–3 weeks for the amount to appear in your account, depending on your bank.

You can pay by credit card, bank transfer (Havale/EFT), and international card.

Yes, installment payment options are available for credit cards. Installment options suitable for your card will be automatically displayed during the payment step.

Yes. A 2% discount is applied to payments made via bank transfer (Havale/EFT). When you choose this method, bank/IBAN details will be provided to you; your order will be prepared after your payment is confirmed.

Payments are processed through a secure payment infrastructure; your card information is not stored by us.

Yes, international cards are accepted for payment. Our European and global customers can place orders with their international cards.

No, membership is completely free.

Yes, you can place an order as a guest. Membership only provides additional conveniences.

We recently updated our store infrastructure; therefore, the password for your previously created account may not be valid in the new system. You can access your account by setting a new password via the "Forgot Password" link on the login screen, sent to your email address. If the new registration form does not open or you cannot log in, refresh the page and try again; if the problem persists, please contact our customer service, and we will help you access your account.

You can reset your password by entering your email address via the "Forgot Password" link on the login screen.

You can submit your requests regarding membership deletion and your personal data to our customer service. Your data is processed and protected under KVKK (Law on Protection of Personal Data).

Yes. All personal protective equipment we sell is original and complies with relevant CE and EN standards. We offer authorized products from brands such as 3M, Honeywell, Uvex, Delta Plus, and Ansell.

We offer work shoes and boots, work gloves, safety glasses, hard hats, earmuffs and earplugs, respiratory masks and filters, fall protection equipment, and workwear (jackets, vests, trousers, rainwear).

In short: S1 is antistatic + toe protection, S2 adds water resistance, S3 adds puncture resistance and sole protection; SRC is the highest level of slip resistance; ESD is for electrostatic discharge. If you are unsure which standard is suitable for your work, our customer service will assist you.

The FFP class indicates the particle filtration level of the mask; FFP3 provides higher protection than FFP2. Selecting the correct filter/mask according to the type of risk (dust, mist, fumes, gas) in your work environment is important.

Each product page includes size/number options and a size chart where available. For work shoes, we generally recommend your usual shoe size; if you plan to wear thick socks or prefer a wider fit, you might choose one size up. If you are unsure about glove and shoe sizing, you can consult our customer service for the correct size based on the model.

Our products are covered by the respective brand's warranty against manufacturing defects.

Yes. You can request CE/EN conformity documents for the products you need from our customer service.

For products that appear out of stock or that you cannot find in our catalog, please contact us; we will share availability and alternatives with you.

You can follow our current campaigns on our website's homepage and through our e-newsletter.

When you enter your discount code into the "discount code" field during checkout and apply it, the amount will be reflected in your cart.

When your cart total reaches 2,000 ₺ or more, shipping fees are automatically waived.

You can reach us by phone and WhatsApp at +90 544 972 15 99 — Email: info@nidasafety.com.

We are available on weekdays from 09:00 to 18:00.

Yes. Our customer service and product experts can assist you in selecting the appropriate PPE for your industry and risk type.

Contact us with your order number via info@nidasafety.com or our WhatsApp line at +90 544 972 15 99; our team will get back to you as soon as possible.